Autonomous Service: Creating A Future Of Efficiency In Field Service

The field service industry is undergoing a digital transformation to improve customer experience and stay competitive. This involves automation and machine-supported decision-making to crunch large amounts of data and enable efficient preventive and predictive maintenance. According to Zuper’s Anand Subbaraj, the progression to a fully automated future is not immediate, but every service call and technician insight gives us data to better understand and enhance customer experiences.